The Digital Workspace Works Podcast. Top CX Customer Support through the art of soft skills.

In the Digital Workspace Works podcast; We will cover the ever-strengthened digital workspace. Together and with the help of experts we will unpack this broad term - Digital Workspace. The ecosystem that blends people, process and technology so that work can get done. We will focus on the various moving disjointed pieces which need to work together in harmony to enable the user with seamless and highly effective end user experience.

We will cover the ever-strengthened digital workspace. Together and with the help of experts we will unpack this broad term - Digital Workspace. The ecosystem that blends people, process and technology so that work can get done. Who is this podcast for? Digital workspace advocates, leaders, and visionaries looking to share and learn from industry experts, get inspired, and find new ways to make the digital workspace work! We will focus on the various moving disjointed pieces which need to work together in harmony to enable the user with seamless and highly effective end user experience.

Hello, I’m Ryan Purvis your host for this podcast series and I’m joined by Heather Bicknell our producer and editor.

I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.

Outside of work, you’ll find with my family or deep into a good book.

This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.