Listening with Leaders podcast. Creating a B2C Sales Training Environment with Richard Blank

Learn How Successful Leaders Listen, Problem-Solve, and Manage Conflicts. Listening with Leaders podcast audience are not newbies. They're experienced business leaders ready for their next phase of massive growth.

Your host, Doug Noll, talks with the Founder and CEO of Costa Rica's Call Center, Richard Blank. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsourcing company. CRCC's bilingual crew is capable of handling any size BPO while offering expansion or staying in contact with customers without stress or added time to hire and train telemarketers yourself. Costa Rica's Call Center personally trains different call centers across Central America.

Hi there! I'm Doug Noll, an award-winning author, speaker, and trainer. I am, among many other things, a lawyer-turned-peacemaker, mediator, and expert in deep, empathic listening. I left a 22-year career as a trial lawyer, earned my Masters Degree in Peacemaking and Conflict Studies, and have helped thousands of companies and organizations with internal conflicts and poor communication.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

A Learning Experience on Creating a BPO Sales Training Environment with Richard Blank. Listening with Leaders podcast.