Podcast First Contact Nobelbiz guest Richard Blank Costa Rica's Call Center Sales

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture.

Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call

Phonetic: a term ‘representing the sounds and other phenomena of speech’ (Merriam Webster Dictionary).

Why is this useful in the realm of call centers? Phonetic is a great contact center tool a fundamental part of good customer service, one that is designed to clarify communication part of a trainer’s toolkit.